Solis (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with Solis through our websites, mobile applications, dealerships, events, or customer support channels.
1. Information We Collect
We may collect the following types of information:
- Personal Details: Name, address, email, phone number, and government identification (if required for financing, registration, or warranty).
- Purchase & Service Data: Tractor model, serial numbers, warranty details, service history, and payment information.
- Digital Information: IP address, browser type, device details, cookies, and usage data when you visit our websites or apps.
- Dealer & Partner Data: Information shared by authorized dealers or service centers to fulfill orders and provide service.
2. How We Use Your Information
We use your data to:
- Process purchases, registrations, financing, and warranty claims.
- Provide maintenance, service reminders, and product updates.
- Improve our tractors, services, and digital platforms.
- Communicate promotions, offers, and event invitations (with your consent where required).
- Comply with legal, regulatory, and safety obligations.
3. Sharing & Disclosure
We do not sell your personal data. We may share it with:
- Authorized Dealers & Service Centers to deliver and service your tractor.
- Service Providers for payment processing, IT support, marketing, or analytics, under strict confidentiality agreements.
- Legal & Regulatory Authorities when required by law or to protect our rights, safety, or property.
- Business Transfers if Solis undergoes a merger, acquisition, or asset sale.
4. Data Retention
We retain your information only as long as necessary for the purposes stated above or as required by law, after which it is securely deleted or anonymized.
5. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or update your personal information.
- Request deletion or restriction of your data.
- Opt out of marketing communications.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details below.
6. Cookies & Tracking
Our website may use cookies and similar technologies to enhance your experience and analyze site performance. You can control cookie settings through your browser.
7. Data Security
We use appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
8. International Transfers
If we transfer your information outside your home country, we ensure adequate safeguards are in place as required by applicable law.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” will indicate the latest revision. Continued use of our services means you accept any changes.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
